What Is Positive Scripting In Call Center & How It Impacts Customer Experience?
What Is Positive Scripting In Call Center & How It Impacts Custome…
4 months ago
knowmax.ai
2.4M views · 50K reactions | Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting. 00:00 Question 00:28 Negative Scripting Call 07:54 Positive Scripting Call 11:24 Conclusion | Kwestyon | Facebook
4:23
2.4M views · 50K reactions | Here’s the significant difference between …
1.5M views3 weeks ago
FacebookKwestyon
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