As organizations scale from co-pilots to fully autonomous digital colleagues, the challenge is building smarter operating systems for intelligence itself.

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Strong top-line and bottom-line growth came from both higher pricing power and lower costs and expenses. Its Smart Industrial operating model adds value to customers with data and software ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...